Pre-sales Services: 1. Collecting customer's product information and requirement. 2. Providing solution and offer for customer's review 12 Hours after information colletion. 3. Hundreds of service cases and videos will help our customer to understand our machine better. Kindly reminder: Please provide below information when you send inquiry, so that we can quickily provide the precise feedback and the suitable solution for you. * Product details (Product Name, Min./Max. Dimension & Weight ) * Package details (Packaging Material, Dimension, Shape) * Capacity and inspection accuracy requirement * Other special requirements In-sales service: 4. Sending the machine drawings for customer's approval before mass production. 5. Following up each production process to make sure on-time delivery. 6. Sending the machine inspection video for customer's approval before delivery. 7.Working with forwarder for the shipping and keep the customer updated on ETD & ETA. After-sales service: 8. Manules / Videos of machine installation, adjusting, setting, maintenance are available for our customers. Online after-sales service: 9. We will give response in 4 hours in case of machine failure, solutions will be offered in 24 hours via whatsapp,wechat and facebook. What's more, our engineer team can speak English, which can communicate more effective.
Onsite after-sales service: 10.If there is a need,we can arrange our engineer to your place for technical support.Main spares replacement : 11.We store main spare parts at our warehouse,if need to change the accessories, you can receive it easily around 5-7 days by courier.
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